Rivia Health

Rivia Health makes it easier for healthcare providers to collect patient payments, solving the headaches that come with managing money in today’s complex healthcare world. Our solution seamlessly integrates with Greenway, and turns your revenue cycle into a streamlined, efficient process that benefits both your organization and your patients. We go beyond traditional payment systems by:

• Significantly increasing collection rates and reducing bad debt
• Automating time-consuming administrative tasks
• Providing patients with flexible, user-friendly payment options

Rivia Health is a patient payment and engagement platform built specifically for healthcare organizations looking to streamline revenue cycle operations and improve financial outcomes. The platform integrates directly with leading electronic health record (EHR) systems like Greenway to automate manual, time-consuming tasks—such as patient billing, appointment reminders, and balance notifications—through modern digital channels. By using text messaging, email, and mobile-first workflows, Rivia Health makes it easier for patients to understand and resolve their balances while reducing the administrative burden on front office and billing teams.

Healthcare practices that use Rivia Health benefit from faster collections, fewer no-shows, and improved patient satisfaction. The platform delivers measurable ROI by decreasing days in A/R, increasing patient collection rates, and driving operational efficiency—all without requiring additional headcount or complex IT projects. Rivia’s proven communication workflows help practices close the loop on outstanding balances and create a more consistent financial experience across the patient journey. With Rivia Health, providers can focus less on chasing payments and more on delivering high-quality care.

1. Seamless Integration and Operational Efficiency

• Automates claim reconciliation with Greenway
• Complements existing workflows to minimize disruptions and simplify payment collection with a 30-minute implementation

2. Intelligent Patient Engagement and Flexible Payment Solutions

• Delivers automated, personalized communications across multiple channels
• Provides RiviaPay for customizable payment plans that consolidate multiple balances
• Offers quick one-time payments without needing a portal and IVR phone payment options for patient convenience

3. RiviaConnect: Advanced Financial Analytics

• Provides real-time tracking of revenue, patient plans, and key financial metrics
• Equips staff with instant payment solutions and insights to resolve communication gaps

Demonstrated Client Success: TrustCare Health achieved remarkable results with Rivia Health:

• 2,000% return on investment
• 38% reduction in bad debt
• 80% decrease in time spent on payment plan administration
• 33% reduction in accounts receivable days and accounts sent to collections
• 45% increase in overall patient payments
• Monthly operational cost savings of 389 hours

Customer Testimonials

Moving to Rivia Health for our practice payments and collections has been one of the best things we have ever done. Their support team has been great to work with and so very helpful! The implementation was 100% painless, the collection rate is amazing, and I would recommend anyone to work with Rivia Health.

Working with Rivia Health has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch service and support. They took the time to understand our unique needs and developed a tailored solution that exceeded our expectations. I cannot recommend Rivia Health highly enough for any medical practice seeking help with collections. We’ve been working with Rivia for over a year now and have only heard great things from our patients about how easy it is to navigate electronic payment software.  – Collaborative Health Partners