RevSpring

RevSpring’s Arrived™ Patient Intake workflow engages patients through intelligent messaging that brings them in the door prepared with accurate registration data. Through a streamlined check-in flow built upon integrated communication tools, staff workflows, and optical character recognition technology, Arrived increases patient self-service rates and upfront collections. By prioritizing automation, both patients and staff enjoy an intuitive and efficient check-in experience.  

RevSpring’s Arrived™️ is a modular solution that increases patient self-service rates and upfront collections. By prioritizing automation, both patients and staff enjoy an intuitive and efficient check-in and point of service experience. The solution spans:

• Patient self-scheduling
• Two-way conversational messaging between your staff and patients
• Automated appointment reminders  (Best in KLAS 2024)
• A streamlined patient check-in flow built upon Greenway integrated communication tools, staff workflows, and OCR (optical character recognition) technology
• Virtual waiting room and place in line

Using data to understand each patient, Arrived tailors the intake process to each patient’s unique situation. It pre-populates any information that is already available about the patient, saving time, improving accuracy and creating complete and consistent registration data. 

Solution Features

• Digital intake forms
• Patient registration
• Consent capture
• Appointment reminders and patient messaging
• Insurance card and driver’s license capture using OCR technology
• Virtual waiting room
• Check-in monitor
• Patient surveys

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Since we implemented the system, our no-show rate has decreased significantly.”

–KLAS Research Study

“We appreciate RevSpring’s patient messaging solutions, especially now because we are very short-staffed. It would be extremely difficult for us to do the job that RevSpring is doing.”

—KLAS Research Study

RevSpring’s Coverage IDTM maximize claim reimbursements by detecting unreported or hidden coverages for your patients. Coverage ID achieves a completed and thorough scan of possible patient insurance coverage. We can identify active coverages at local, state, and national levels.

RevSpring’s Coverage ID™ maximize claim reimbursements by detecting unreported or hidden coverages for your patients. Coverage ID achieves a completed and thorough scan of possible patient insurance coverage. We can identify active coverages at local, state, and national levels.

RevSpring uses advanced algorithms funneled through multiple data sources to get the best and most accurate coverage results possible. We can transit data automatically either in batches or on-demand. The result is a boost in reimbursement opportunities, save your staff time and energy and reduce patient statement and collection costs by identifying coverage prior to statement or collection file generation.

Solution Features

• Proprietary algorithms to discover primary, secondary and tertiary coverages
• Access to multiple data sources
• Automatic data transmissions

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RevSpring’s Digital First solution closes the digital gap in healthcare financial communications to deliver the digital experience that patients want, and providers need, to optimize effectiveness. Combined with a more strategic balance of printed communications, our digital first approach allows healthcare organizations to shift confidently to digital delivery, which is faster, more easily actionable, and less expensive than print and mail for patient billing and payments.

RevSpring communicates with patients in every zip code across America. We send 1.5 billion pre- and post-service messages annually, through every channel. We’ve learned from patient’s actual behavior how they engage and pay—and, as a result, we have developed the technology to maximize and use communication channels that will best meet their needs.

RevSpring’s Digital First solution prioritizes digital delivery in advance of printed communications. This digital-first approach actively promotes non-paper billing to patients who are most likely to engage digitally.

Providing important financial information to patients using SMS/text messages and email allows patients to act on that information sooner and at a lower cost. Because patients who engage digitally tend to pay digitally, by reducing lockbox and human-assisted call center payments, providers can carve out costs using more cost-effective channels. Providers can choose to suppress statements that are delivered digitally based on patient preference and can automatically send the printed content based on patient action. Once engaged digitally, patients are more likely to expect and act on additional communications from digital channels.

Solution Features

• Simplifies a provider’s digital shift by prioritizing digital while using print strategically
• Providers can choose to suppress printed statements that are delivered digitally
• Manage patient preference centrally
• Works with RevSpring and other third-party payment portals

This is not a digital only solution

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Forms Blast from RevSpring eliminates manual efforts and the high costs related to collecting information by transforming workflow efficiency. It streamlines data collection from large patient groups in one seamless solution, saving you time while enhancing accuracy and boosting productivity.

Forms Blast combines intelligence with omnichannel outreach and dynamic digital forms, empowering healthcare organizations to accurately gather patient information securely and efficiently.

You can run dynamic campaigns for a variety of use cases, which can be personalized based on the type of form, purpose of the outreach and patient behavior. It begins by sending patients messages with unique and secure links to our online forms portal where they are prompted to provide the information you need.

Dynamic and responsive digital forms use OCR technology to automatically pull information from ID cards, insurance cards and other documents. This makes the process simple for patients, while increasing data accuracy for your organization. Built-in intelligence ensures the appropriate 

journey is chosen for each individual patient so they receive the right communication at the right time.

Solution Features

• Multi-channel form delivery
• Secure HIPAA-compliant portal
• Digital forms use pre-filled values
• Dashboard reporting with campaign metrics
• Dynamic forms drive additional action

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IVR Advantage™ is the trusted IVR solution for healthcare organizations, delivering seamless inbound and outbound automation to improve patient engagement. Combining IVR with our expertise in payments, RevSpring can simplify the billing process, reduce administrative burdens, and improve financial outcomes. IVR Advantage also empowers providers with a wide range of patient engagement use cases, from appointment management and care coordination to surveys and care reminders through inbound and outbound IVR and conversational Interactive Voice Attendant (IVA).

Offload up to 30% of inbound calls and empower your staff to focus on higher complexity patient billing issues by augmenting your inbound call flow with IVR. Easy-to-understand prompts are programmed specifically for healthcare and allow patients to make one-time payments, set up payment arrangements, check account balances or review payment history around the clock. If necessary, patients can transfer to a live agent for additional assistance during business hours.

Patients can also access our conversational Interactive Voice Attendant (IVA) that provides an AI-driven experience that answers more patient questions and resolves more calls within a single interaction. Our technology combines deep industry knowledge and advanced automation to ensure high conversation rates and minimal transfers to a live agent.

The outbound IVR component converts calls into payments and reduce AR days with automated reminders for upcoming payments or overdue balances. Customized scripting designed to engage individual patients at key intervals in the billing cycle is at the heart of our industry-leading solution. Through empathetic messaging and optimized workflows, our intuitive self-serve option guides patients to make secure credit, debit, HAS and ACH payments. Additionally, you can automate outbound communications, reminders, and tasks around pre-registration, appointment reminders, patient surveys, address and insurance changes, and more. 

Solution Features

• Healthcare specific inbound and outbound IVR call flows
• AI-driven conversational Interactive Voice Attendant (IVA) responses to inbound calls
• Patients safely share payment details over the phone in a PCI-compliant manner
• Interactive reporting with graphics and configurable reporting to optimize your call flows
• Patient experience surveys including but not limited to: PROMIS, HOS, and CAHPS

Learn More about IVR Advantage

RevSpring’s Best in KLAS 2025 PersonaPay payment portal empowers patients to pay precisely what they can, when they should, from anywhere. This online patient and CSR portal presents clear patient responsibility payment options tailored to each patient’s unique financial needs including pay in full, payment plans, patient financing and financial assistance. CSRs are also able to securely take payments over the phone without requiring PCI compliant payment devices. 

Using PersonaPay’s intuitive interface, patients can easily set-up and manage electronic statement delivery, payment plans, card/banking information, and payment preferences. Front desk staff and customer service representatives can also leverage our intuitive portal interfaces to access, record, and verify patient insurance and billing information, as well as take credit/debit, ACH, and cash payments. 

Customer Service Representatives also guide patients through a scripted post-service financial conversation that uses AI to present a tailored talk tracks and payment options for each individual. CSRs and front staff workers can also securely capture via IVR, text or email technology personal credit/debit and banking information without hearing the information directly or physically handling the cards. This mitigates PCI risk and lessens the dependency on payment devices. 

Through solid analytics, an easy-to-use interface and a tailored approach to each patient, PersonaPay is the go-to solution for improving pay rates, fostering empathy and driving patient loyalty.

Solution Features

• Patient payment portal
• Secure authentication 

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“We’ve had 65% adoption in the digital environment and $300k in savings. We’ve also seen a more than $5 million increase in self-serve payments.” 

– OhioHealth executive

Built into our payment solutions, RevSpring’s Merchant Services minimizes complexities and closes the loop on patient payments. It is an all-inclusive solution to accept, process, and reconcile payments that can scale to large complex healthcare systems as well as physician practices.

RevSpring Merchant Services ensures healthcare providers mitigate risk, maintain compliance, and enjoy cost savings when taking payments via credit/debit card, ACH and evolving alternative payment methods like Apple Pay, Google Pay and Venmo/PayPal. Backed by PCI validated devices, transparent processing rates, reliability and automated reconciliation, RevSpring Merchant Services is a single source provider that assures payments are secure and compliant

RevSpring’s Merchant Services eliminates the need for you to manage multiple processing relationships and transaction fees. As a multi-faceted payments organization, RevSpring is able to leverage its relationships to offer competitive processing rates, saving most providers between 5-10% on processing fees. 

Our Settlement-Based Reconciliation tool automates reconciliation cutting your manual reconciliation time in half. The tool allows you to see the funding status of any payment that is taken through RevSpring’s portals, Text to Pay and IVR solutions. Providing uniform cut-off times gives you easy insight into which payments are included in each of your bank deposits and identifies any canceled payments, ACH returns, or chargebacks.

Solution Features

• Payment facilitator status
• Competitive processing fees with no additional gateway fees
• Fast funding
• Accepts credit/debit cards, ACH, HSA, Apple Pay, Google Pay and Venmo/PayPal
• Automated reconciliation tool with flexible reporting to better understand current and past transaction statuses
• Identifies canceled payments, ACH returns, invalid accounts or chargebacks

Secure payment devices sourced by leading device manufactures with EMV, swipe, digital wallet acceptance and PCI Validated Pont-to-Point Encryption solutions.

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“RevSpring takes the guesswork out of reconciliation and makes me feel more confident”

– Revenue Cycle Manager, Memorial Health System

RevSpring Smart Statements empower healthcare providers to dramatically improve overall yield. Providers also can shorten the time to receive payments—sometimes by as much as 15 days—with these tailored and tested patient communications.

Using demographic and behavior data, we segment each patient into groups based on similar patient profiles. This allows RevSpring to provide unique messaging that is tested and proven to promote action. These statements can also be sent digitally saving print and mail costs.

We capitalize on best practices in graphic design using analytic tools such as machine learning algorithms and voice of the consumer research. Our designs strategically place personalized patient messaging and calls to action to ensure higher response and payment rates. Additional techniques—heat mapping technology, gaze path studies and focus groups—allow us to create scientifically proven designs that drive fast action and positive results.

The results are telling with faster responses, improved overall yield, and a better overall return on print and mail costs. 

Solution Features

• Full segmentation of your complete patient base
• A consistent and tailored patient experience
• Scientifically proven communication designs
• Heat map testing and eye gaze tracking technology
• Machine learning algorithms
• Focus group validation

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True Access™ clearly and accurately fills the gaps in preservice coverage verification and estimation of patients’ financial obligations. Your staff gains consistent workflows and patients receive precisely tailored payment options. True Access includes additional patient access tools for staff to support eligibility and address verification, medical necessity, prior authorization, and registration quality assurance.

With True Access from RevSpring, you receive proven solutions that support four critical areas: 

1. Coverage Determination and Verification: Fast, simple and accurate resolution of all patient accounts prior to, or at the point of, service—no matter whether or not patients are insured, uninsured, underinsured and/or qualify for financial assistance. Includes Eligibility, Coverage Verification and Determination, and Medicaid Coverage Discovery.
2. Claim Denial Prevention: True Access reduces time spent rebilling claims and reduces days in AR by submitting claims correctly from the start. Includes Prior Authorization and Precertification, Medical Necessity and Coordination of Benefits.
3. Patient Financial Readiness and Increased Collections: Prepare patients for their financial responsibility and empower them to pay precisely what they can, when they can, from anywhere. Accurate estimates, seamlessly integrated with RevSpring’s PersonaPay portal, enable patients to manage their balances with confidence. Our hassle-free billing-adjustment solution also allows providers to confidently request payments in advance.
4. Tools, Workflows and Reporting for Staff: Empowers staff with intuitive workflows

and a modern user interface to manage registration quickly and efficiently. Intuitive staff views based on work queues and guided workflows drive consistency and accuracy, saving time for patients and staff. Our tools also allow you to monitor staff performance. Our True QA module provides real-time visibility into data accuracy, seamless integration and automated auditing.

Solution Features

• Estimates generated from actual charges, case rate, and contract terms
• Robust staff user interface with intuitive
• Self-service patient experience that aligns with staff-facing tools
• Includes a preservice instance of RevSpring’s Best in KLAS 2025 payment portal
• Automated audits of patient registration data for accuracy and completeness

Videos

Patient Access – RevSpring