Artera

Artera Harmony is a comprehensive patient communications platform that powers all of Artera’s solutions. Serving as the backbone of Artera, it’s designed to boost operational efficiency, increase revenue and enhance the patient experience.  Artera Harmony drives all patient communications—phone, text, and web—under your brand, acting as your core communication layer. With Artera Harmony, you also have the flexibility to integrate AI-powered Virtual Agents at the level that suits your needs.  Artera’s integrated suite of patient access solutions – also powered by Artera Harmony – work together to unify self-scheduling, digital intake, billing and patient communications.  The platform’s comprehensive solutions automate workflows, reduce staff workload and boost engagement rates to over 70%. With robust security measures and flexible AI deployment options, Artera empowers healthcare providers to deliver exceptional, secure and efficient patient experiences across the entire care journey.

Artera Harmony: Artera Harmony is a comprehensive patient communications platform that powers all of Artera’s solutions. Serving as the backbone of Artera, it’s designed to boost operational efficiency, increase revenue and enhance the patient experience.

Artera’s Patient Access Solutions (Billing, Intake, Scheduling):  Artera’s integrated suite of solutions – powered by Artera Harmony – works together to unify self-scheduling, digital intake, billing and patient communications. From pre- to post-visit, our solutions equip you with the tools to create an exceptional and integrated patient experience.

Artera Virtual Agents:. With Artera Harmony, you also have the flexibility to integrate AI-powered Virtual Agents at the level that suits your needs. Choose to deploy fully autonomous AI agents, leverage intelligent, rules-based AI assistants, or empower your team with AI-powered Co-pilots for faster, more accurate responses. You control how AI enhances your operations. Our Virtual Agents connect with Artera’s suite of patient access solutions—like scheduling, intake, and payments—ensuring a cohesive experience for your patients.

Solution Features

Artera Harmony: 

• With Artera Harmony, healthcare providers can:
  • Design and automate multi-day, week and month care journeys that deliver a personalized experience for patients
  • Leverage their trusted organization’s brand and phone number to achieve 70%+ engagement across 100s of use cases
  • Access our vast library of proven workflow templates – validated by health systems like yours
  • Connect other vendors so that all patient communications are received through your trusted 10-digit phone number.
• Artera Harmony supports a variety of workflows across the entire care journey, such as:
  • Pre / Post-Procedure communications
  • Prep instructions for a visit / consult
  • Chronic condition management
  • No-show follow up
  • Closing gaps in care (wellness visits, mammograms, etc.)
  • Billing notifications & online payments
  • Referrals scheduling

Artera’s Patient Access Solutions (Billing, Intake, Scheduling):

• Artera ScheduleCare: Improve access to care with patient self-scheduling (web, phone & mobile)
  • Online Self-Scheduling: Allow patients to book appointments effortlessly 24/7 by finding available slots and booking appointments without phone calls or staff involvement.
  • Automated Waitlist Management:  Minimize no-shows and optimize slot usage. Patients are notified about earlier openings, keeping your schedule full and optimizing your revenue.
  • Enhanced Interoperability: Integrate smoothly with EHR systems for real-time data updates, reducing errors and streamlining operations.
• Artera Intake & Payments: Automatically capture patient information, medical history and demographics. Capture revenue faster by enabling pre-visit and in-clinic payment options
  • Pre-Visit: Capture Revenue Faster and Provide Price Transparency
    • Insurance eligibility & cost estimates
    • Pre-visit instructions
    • Pre-visit payments
    • Digital intake & registration
    • Appointment communications
  • Visit: Reduce Manual Processes and Improve Data Accuracy
    • Point-of-arrival eligibility verification
    • Point-of-service payment
    • Express digital & mobile check-in
    • Real-time EHR integrations
    • A la carte patient screeners & forms
  • Post-Visit:  Reduce Time to Collections and Keep Patients Engaged Post-Visit
    • Patient satisfaction surveys
    • Payment reminders / e-billing
    • Post-visit instructions
    • Conversational messaging

Artera Virtual Agents: Artera provides a flexible suite of AI solutions to enhance patient communication and streamline healthcare operations. Depending on where you are in your journey, start with one option or leverage all three — whatever fits your needs.

Support Your Staff 

• Experience Artera’s AI-Powered Console with Co-Pilots: Our AI Co-Pilots help staff respond faster and more accurately to patient inquiries with automatic translation, message shortening, conversation summaries and much more.

Supercharge Your Staff 

• Meet Artera’s Flows Agents — Intelligent, rules-based AI assistants designed to streamline workflows, enhance efficiency, and improve patient interactions, powered by Natural Language Processing. Your staff remains in control, making the final decisions, while Flows Agents handle execution — automating routine tasks or complex multi-day workflows

Unleash Your Digital Workforce 

• Artera’s Autonomous AI Agents (voice and text) are your new digital office staff — intelligent, autonomous agents that streamline operations and support decisionmaking. These dynamic agents work alongside your team, handling whatever tasks you assign to them so your staff can focus on what matters most: delivering exceptional patient care.

Video Content

• Why Customers Choose Artera
• AI in Healthcare: Transforming Patient Communication with Artera’s Guillaume de Zwirek & Ashu Agte
• Artera ScheduleCare
• Artera Intake& Payments
• Artera Pulse Outreach
• The Artera Impact

Documents

• Virtual Agents Overview DataSheet
• A Holistic Solution for Online Self-Scheduling, Digital Intake and Payments DataSheet

Customer Testimonials

• United Health Centers
• Advanced Pain Care