We will be at HIMSS, Las VegasMar 14-17, 2026Meet us there

Client Support

Greenway Client Support empowers your success with reliable client care and support for technical, clinical, and practice management needs.

Already a Client? Log In Here

Convenient options to best assist and support your practice

Clear communication speech bubble icon

Log a case

Report issues and check status.The optimal approach for most support issues.(Available 24/7)

Log in to My Greenway
AI intelligence head nodes icon

GAIL Chat

Chat directly for a quick response.Normally the fastest path for non-complex support issues.(Available 24 hours a day)

GAIL Chat now
Clear communication speech bubble icon

Phone

Call us at 877-932-6301, option 2.Available 7 a.m. – 8 p.m. ET.(If possible, avoid the peak hours of 11 a.m. – 3 p.m. ET)

*Must be a registered user on the account to receive assistance.
Not a registered user? Click here

My Greenway: Your support, training, and resource center

  • Request an update or report an issue by logging a case or live chatting directly with GAIL, our support chatbot.

    Log in to My Greenway

    My Greenway Portal

Focused, knowledgeable support

Client Support team members bring clinical and advanced IT expertise, with backgrounds in healthcare, consulting, project management, software support, and HIPAA compliance.

EHR and practice management training for top results

  • Refresh your skills and learn new ones using free product- and role-specific modules — a great source of support for new employees as well.

    Log in to My Greenway

    Greenway Customer Support

Interested in upgrading or adding new solutions to your account?

Contact Sales

Not a registered user?

If you would like to be added to the account as an approved contact:

  1. Have your system administrator add you through My Greenway.
  2. Have an approved contact from your company reach out to your Greenway account representative to request the addition.